|
|
Confirm
objectives , assumptions & deliverables. |
 |
|
|
Identify
scope & resource requirements. |
 |
|
|
Agree
project plan. |
 |
|
|
Sign
off written brief. |
| |
|
|
|
|
|
Process
flow designed & documented
(tailored to client). |
 |
|
|
Customer
Interfaces examined. |
 |
|
|
MIS
Development . |
 |
|
|
Contact
Strategy definition. |
 |
|
|
Technical
Briefing& database design |
 |
|
|
HR
profiling & training design. |
| |
|
|
|
|
|
Resource
allocation |
 |
|
|
Operational
MGMT selection |
 |
|
|
Environment
set-up. |
 |
|
|
Operator
training. |
 |
|
|
Daily
operational management. |
 |
|
|
Quality
control & verification. |
|