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We,
at GEMCO, believe that our people are the CORE
of the company
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GEMCO
believes in recruiting highly skilled and efficient manpower to enable delivery of quality services across multiple customer contact channels. A lot of emphasis is given to resource selection; training and development .A majority of the team members have had a prior Experience in the international call centers or BPO organizations, which helps us to incorporate the best practices in the industry.
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Our
HR Policies are focussed on:-
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Agents
selection to suit specific client needs
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Offering
equal opportunities
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Qualified
manpower
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Succession
and progression planning - focus on career development
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Employee
rewards and recognition
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Incentive
Plans
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Employee
retention
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The
company has a well-structured procedure of inducting
and training.The training programme blends class-rooms
and on-the-job training to provide competence
for the sales and service skills.The product
training is imparted either by the Client or
outsourced to industry professionals.
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