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The gamut of services in the INBOUND CONTACT SERVICES include:-
Our Center can handle calls relating to various products or process across Industries thereby offering services towards :-
SALES AND ORDER PROCESSING
Order Taking
Sales Closures
UP-Selling & Cross Selling
CUSTOMER SERVICES
Application / Claims Processing
Billing Queries
Subscription Services
Query resolution
Seller/ broker queries
Service activations
Service / plan changes
Order fulfillment
Product / service features support
Equipment warranty and replacement program
Cross-sell and up-sell
Contract extension
 
BOOKING & RESERVATIONS
Pre-assigned / Defined Reservations
Reservation processing
Address changes
Loyalty programs
  
TECHNICAL HELP DESK SERVICES
High-end tech support including customer service, product feature / services support and troubleshooting.
Activations, client services and correspondence management.
 
INFORMATION SERVICES
Product Information Requests
Dealer Locator Services ATM / POS Locator Services
Office hours Call handling
 
 
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